On Thursday, June 9, OCBC Bank customers reported having difficulty making payments online.
The money would be deducted from their accounts, but the intended recipients did not receive the money.
A SiriusLuna customer tweeted: “My money was deducted three times but the other party did not receive it. How now?”
Due to technical issues, some tried to make payments multiple times.
Kristy tweeted: “Money transferred via Paynow, deducted from my account but not reflected in recipient’s account… I transferred nine times to same person, all showed timeout… But money in my account was deducted… Tried to contact OCBC hotline from 6:00 p.m. to 10:10 p.m. now… No one answered.
At 6:47 p.m., the bank posted on Facebook: “There were technical issues affecting our online banking services. Customers have experienced issues with sign-in and funds transfer requests.
“Services have been restored. We will contact affected customers for assistance and support.
“We apologize for the inconvenience. Thank you for your patience and understanding.”
Waiwai Leung posted on the OCBC Bank Facebook page at 7:12 p.m.: “Unresolved. Funds transfer deducted but recipient did not receive. Please do not provide false information here to claim that your services have been restored.
The bank replied, “Hello, we are sorry for the confusion. Customers were able to complete their online banking transactions without issue after services had been restored since 5:45 p.m.
“Clients who encountered problems earlier will certainly have their bank accounts regularized as soon as possible. We are working on these transactions. We will contact you to resolve these funds transfer requests by tomorrow. Thank you for your patience.”
It didn’t help that this happened after many recent reports of banking scams.
OCBC Bank then updated its Facebook post to 9:50 p.m., 12:25 p.m. the next day (June 10) and 3 p.m.
The latest update read: “For funds transfer requests impacted yesterday due to our technical issues – if the recipient has not received the funds transfer, we will credit the funds to your account by today .”
After 1 p.m. on Friday, June 10, customers were reporting that they had received refunds in their accounts.
A few wondered if the bank would compensate for the service failure.
Oceandeepblue Sea posted: “Is there any form of compensation? OCBC Bank for people who need to pay bills but have been charged for late payment.
Stomp contacted OCBC Bank for more information.
Have you been affected?