CHARLOTTE – Earlier this month, Channel 9 investigated cases involving the popular online banking platform Chime. Several customers contacted Action 9’s Jason Stoogenke to say that someone had withdrawn money from their account and that Chime held them responsible.
Since that first report, more customers have contacted Stoogenke claiming that money has also been withdrawn from their accounts.
Diya Andrews says she received an alert on her phone saying someone withdrew over $400 from her Chime account. The alert also included a location – Park Road Shopping Center. The mall is about nine miles from Andrews’ house.
“I had other bills to pay, credit cards and stuff like that, so it definitely put me in a bad place,” she said. “But luckily I had family to help me out and scout me out (money) when I needed it.”
Andrews says she immediately reported it to Chime and filed a police report.
She says that Chime told her that he investigated her case, but for some reason he didn’t side with her.
More than 15 people contacted Stoogenke recently with similar stories.
Stoogenke checked records with the Consumer Financial Protection Bureau and found similar complaints, but the agency said it would not comment if it investigated Chime.
“We’re not moving anywhere at this point, so I don’t even know what else to do right now,” Andrews said.
Stoogenke emailed Chime about her case and a day later said the company had credited her account. Chime did not give details to Channel 9 about his case.
Chime has provided the following statement, along with advice to help prevent fraud:
“Everything we do at Chime is done with the goal of helping our members on their financial journey. We know that fraud is an industry problem that can happen in many different ways – from ATM theft to – and we have invested significantly to help prevent it.For example, 20% of our workforce is dedicated to critical risk and compliance functions.
“In the very small number of cases where fraud does occur, our team strives to assess and resolve the case as quickly as possible, all with an emphasis on protecting our members. We continuously strive to improve and improve our fraud protection and prevention efforts to lead the industry in customer-centric practices. »
“Tips to prevent fraud:
In addition to actions taken by Chime, law enforcement, and other financial institutions, consumers can help protect their accounts in several ways. Our members are encouraged to contact us 24/7 via phone, email, and/or in-app chat if they have questions or suspect fraud.
— Monitor your accounts closely and regularly.
— Report suspicious activity immediately.
— Practice safe online banking, such as using strong passwords.
— Protect yourself from online scams by never giving out personal information, no matter the request.
Here is more information for consumers:
Action Tips 9:
No matter where you bank, Stoogenke says you must notify your bank of any unauthorized transactions within 60 days of receiving your statement.
In most cases, the bank has 10 business days to investigate.
If the bank finds in your favour, they only have one business day to replace the money.
For more information about your rights in these and similar situations, Click here.
(WATCH BELOW: Zelle Scammed? Some Get Refunded)
©2022 Cox Media Group