Mahalo Banking partners with UnitedOne Credit Union to provide omnichannel experience for members

TROY, Mich.–(BUSINESS WIRE)–Mahalo Bank, a CUSO that provides online and mobile banking solutions to credit unions, announced that it has successfully implemented its digital banking platform at UnitedOne Credit Union (UnitedOne), based in Manitowoc, Wisconsin. The new solution provides a consistent digital experience for UnitedOne members across all devices.

With assets of $300 million, nearly 20,000 members and seven branch locations, UnitedOne serves residents, businesses and students in communities across eastern Wisconsin. Previously, UnitedOne operated its banking services with separate internet and mobile providers, but the credit union recognized the need to connect the two apps to cohesively establish a unified digital experience for its members. UnitedOne selected Mahalo’s digital banking solution to launch an omnichannel experience that gives members access to desired banking features, as well as extensive information about credit union offerings and services, on the device of their choice.

“We are delighted that this partnership has allowed UnitedOne to organize our products and services into an easily accessible and highly functional digital space to create a streamlined member experience,” said Aletia Novak, Business Systems Manager of UnitedOne. “Our previous digital banking providers were slow to make the system updates we needed to make them easier to use. On the other hand, Mahalo eagerly implements the features our members and team need with new monthly enhancements, and they have done everything possible to make our digital banking experience the best it can be.

Using smart and intuitive feature sets, Mahalo’s solution-oriented platform helps credit unions of all asset sizes connect with their members, gain a technological advantage to grow their members and compete effectively in the digital age. Designed and engineered by credit union industry leaders, the digital platform is built on an intuitive architecture with deep integration into credit union cores and simplified third-party integrations.

“Working alongside a group of former credit union experts who naturally understand the needs, challenges and future of our industry is incredibly empowering. Mahalo has demonstrated an unparalleled ability to meet our members’ needs and grow our services with improvements that consistently align with current digital banking trends. We believe this highly compatible collaboration will tremendously promote our continued growth in the future,” Novak said.

The Mahalo platform offers an innovative omni-experience that gives credit union members access to seamless mobile and online banking regardless of their preferred channel. The digital banking platform is developed with state-of-the-art robust security solutions, providing credit unions with a strong ability to protect their members against fraud.

“Implementing omnichannel solutions is extremely valuable in helping credit unions meet their members’ expectations for a digital banking experience and propelling these organizations into the future,” said Denny Howell, Director of operation of Mahalo. “Our team is proud of the ongoing contributions we’ve made to the UnitedOne digital banking experience and how it has dramatically improved its usability for the credit union and its members. This partnership is one of many that we are constantly pushing to increase the functionality of our platform and to continue to discover ways to enrich members’ digital banking experiences without causing disruption.

About UnitedOne Credit Union

From humble beginnings in 1938, UnitedOne has grown to become one of the region’s largest credit unions serving all who live and work in Manitowoc, Sheboygan, Kewaunee and Door counties. Today it has assets of $300 million, nearly 20,000 members and seven branches. For more information about UnitedOne, visit www.unitedone.org or call (920) 684-0361.

About Mahalo

Mahalo Bank provides online and mobile banking solutions to credit unions. Based in Troy, Michigan, the Mahalo platform is designed and built on a superior architecture with deep integration to core processing, delivering robust security and feature set across all distribution channels for a true omni experience. . Mahalo Banking is feature-rich and competitively priced to help all credit unions gain a technological edge in the marketplace.

For more information about Mahalo Banking, please visit us at mahalobanking.comfollow us on Twitter or log in via LinkedIn.