Customers of the Lloyds banking group reported outages with their services this morning.
Reports began to appear on Down Detector for Lloyd’s and Halifax around 6am, with the Bank of Scotland also seeing reports of outages.
Detector down is a website used to report outages online and has seen all three take a strong upward turn when customers report issues.
According to customer reports on Down Detector, the majority of issues relate to mobile and online banking as well as credit cards.
Lloyds, Bank of Scotland and Halifax credit card showing account N/A
Customers who have taken to Twitter to voice their issues seem to mostly cite problems accessing their credit card details.
We know that some of our customers are currently having problems accessing their credit card details. We are sorry for this and are working to get it back to normal soon.
— Halifax (@HalifaxBank) September 15, 2022
One user wrote, “My credit card balance says N/A, and in each section where there’s usually a number, the bill was due today…don’t know where to go from here .”
Another replied sharing similar issues, writing, “My account also shows N/A.”
All three banks issued statements confirming problems with the credit cards and said they were being investigated.
Banks have told customers they are working to get services back to normal.
The statements read: “We are aware that some of our customers are currently having issues accessing their credit card details. We are sorry for this and are working to get it back to normal soon.