LEVERAGE announced a new partnership with Active.Ai, an advanced artificial intelligence (AI) program that improves credit union communication methods by delivering a highly personalized conversational experience. LEVERAGE is the service company of the League of Southeastern Credit Unions & Affiliates.
Active.Ai offers members 24/7 access to an intelligent virtual assistant specially designed to anticipate needs and respond effectively to questions related to financial institutions. Active.Ai is unique in that it can be used for text communication in chatbot format and verbal communication via a phone call.
“We are thrilled to be part of this new partnership with Active.Ai, which leads the industry with its superior technology to communicate more effectively,” said Steve Willis, president of LEVERAGE. “This advanced platform is the only AI program specifically designed for financial institutions that gives English and Spanish speakers the ability to use a variety of communication methods to manage their funds with a credit union.”
With this program, employees will have more time for human interaction and can be a valuable resource for smaller credit unions that may not have the capacity for a full-time customer service representative. With a 95% accuracy rate in handling questions via voice, video and messaging, Active.Ai is sure to be a reliable resource that your members can access at their convenience.
“We believe leveraging the power of AI in conversational banking is the future of credit unions,” said Ravi Sundararajan, COO of Gupshup. “The technology we bring to the table makes virtual banking both seamless and effortless, regardless of the channel from which the member chooses to access the platform. Covering many services ranging from virtual transactions , balance checks and customer support and more, we’re thrilled to partner with LEVERAGE to gradually transform member engagement.