ISG – Increased competition and consumer expectations driving changes in banking, finance and insurance

Growing competition in the banking, financial services and insurance (BFSI) industry is pushing companies to improve customer engagement and experience, experts say Information Services Group (ISG) (Nasdaq: III), a leading global technology research and consulting firm, at an upcoming ISG event.

The ISG TechXchange event: banking, financial services and insurance, November 15 at Convention, 75 Rockefeller Square in New York Citywill feature speakers from Voya, Unbanked, Liberty Mutual, Wells Fargo, Visa and Vantage Risk which will explore technology, consumer and business trends impacting the BFSI sector, including the industry’s first forays into the metaverse.

“Clients expect their BFSI institutions to meet them wherever they are, whether in person, online or increasingly over the next few years in the metaverse,” said Owen Wheatley, partner and leader of ISG Banking and Financial Services and co-host of the ISG TechXchange. “The new approaches are radically changing the way banking and financial services companies engage with and serve their customers, offer new products and services, and enable new markets.”

The event begins with the “ISG Predicts” presentation on “five mega trends your business can’t afford to ignore”, followed by a presentation of Marin Montisenior vice president and head of technology services with Financial Voya on the company’s technological modernization journey. Monti will be joined by Cognizant’s Master Krishnamurthysenior vice president and global head of insurance, to share their thoughts on how to align business and technology strategies when transitioning from legacy IT.

In a separate conversation on the main stage, Daniel GouldmanCEO of blockchain technology company Unbanked, will lay out his vision for what consumers should expect from banks over the next decade by exploring topics such as the evolution of financial access and the democratization of cryptocurrency.

Panelists with Wells Fargo BankNational debt relief, [24] and Munich Re will appear in separate sessions on the evolution of consumer engagement, customer acquisition and retention challenges and opportunities, and how banks, financial institutions and insurance companies can integrate automation, personalization and omnichannel communications.

“Insurers continue to move from the core functions of transactional call centers and face-to-face interactions to multi-channel, experiential and relationship-building sales and service engines to build trust and brand loyalty” , said Paul Schreinerpartner, ISG Insurance, and co-organizer of the event. “Digital customer engagement will be the primary driver of competitive advantage. Partnering with more agile third parties and building a broader service delivery ecosystem are key to delivering enhanced solutions with the speed and scale needed.

A panel discussion on creating the right partner ecosystem will ask the leaders of Dark Forest Technologies, Fiserv, Quinox, Zions Bancorporationand Lord Abbette how to seek out the right partners and boldly deal with new market entrants and traditional competitors.

Justin Gress, COO of Insurance at Vantage Risk, will join the ISG event to share the strategies Vantage employs as a relatively new company in a crowded market to attract, develop and retain new talent. Gress will also discuss how his company leverages data and analytics to improve customer experience and engagement against traditional competitors.

Separately, SMB and Bank Varo discuss how to leverage partnerships for hypergrowth; Pacific Life Insurance Company showcase ways to enable next-gen performance in a digital ecosystem, and Quinox and Barn Insurance will explain how to align internal operations and IT with third parties to create effective insurance ecosystems.

frames with Visa and Liberty Mutual Insurance will also join the event to explore talent management strategies, discuss institutional knowledge loss in BFSI industries, and suggest new ways to measure employee experience and improve culture to drive better results .

The ISG TechXchange: Banking, Financial Services and Insurance event is sponsored by Cognizant, Datamatics, WNS, [24], Hitachi Vantara, LTI, QuinoxAllganize, Quantiphi, Softtek, UiPathand Uniphorus.

Additional information and registration is available on the event website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting company. A trusted business partner to more than 800 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and based in Stamford, Conn.ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep industry and technology expertise, and research and world-class analytics based on the industry’s most comprehensive market data.


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