Advancing digital banking using AI is just one way Arvest Bank uses Google Cloud

Arvest Banka community bank with more than $26 billion in assets, announced a five-year partnership with Google Cloud to enable and accelerate its multi-year digital transformation strategy. The announcement follows the bank’s partnership with technology leader thinking machineand follows his announcement that the growth strategist Laura Merlin joined Arvest to lead transformation, technology and banking operations.

Arvest will overhaul its current IT architecture and systems, including migrating Arvest’s data centers to Google Cloud and undertaking large-scale digital transformation. The bank will also leverage Google Cloud’s artificial intelligence (AI) and machine learning (ML) tools to improve customer experience and streamline banking services.

“Rapid changes around consumer financial needs and behaviors, as well as the expectation of consistent customer engagement across all channels, place unprecedented demands on technology and speed of execution,” said the CEO of Arvest. Kevin sabine. “Moving to the cloud is another key part of our transformation.

Through this partnership, Arvest will use Google Cloud services to focus on the following strategic imperatives:

  • Advance digital banking by using AI tools, technologies and solutions such as Contact Center AI (CCAI) Insights to improve the contact center experience.
  • Strengthen business agility to meet the changing needs of retail and commercial customers; from using Document AI to advance commercial lending decisions, to using AI tools to help meet regulatory requirements.
  • Provide training and certification opportunities to Arvest employees on Google Cloud tools and services.
  • Drive sustainability by reducing Arvest’s data center carbon footprint through cloud migration.

“The disruption of the financial services sector has only just begun,” said Laura merling, Arvest, Director of Banking Transformation and Operations. “Data, insights and artificial intelligence are driving this disruption, whether it’s reshaping credit risk modeling and better supporting underserved communities, or rethinking data-based relationship management. on the data. Partnering with Google Cloud not only means we will have access to the best tools, technology and expertise to deliver community banking in a digital world, but we will also be able to drive sustainability and reduce our carbon footprint by moving to the cloud.

“With its rich history of delivering on the promise of helping people find financial solutions for life, Arvest is taking an innovative approach to reinventing and transforming community banking,” said Janet kennedy, Vice President, North America, Google Cloud. “We see great value in leveraging the combination of Google Cloud’s industry-leading experience in artificial intelligence and Arvest’s knowledge and expertise in community banking to establish a better approach to customer service.”

  • Francis Bignel

    Francis is a journalist with a bachelor’s degree in classical civilization, he is particularly interested in North and South America.